At Fadi’s Furniture we are keen to keep our customers satisfied and happy with their purchases. A refund or exchange may be requested at any time prior to your receipt of the merchandise. Your refund will include taxes paid and the cost of any additional protection or warranty programs purchased. After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, as long as it is returned or exchanged within FIVE days of pickup or delivery. Under any circumstances returns or exchange cannot be done for the same item more than one time. To be eligible for return, Mattresses and Box Springs must have law tags attached and in their original plastic cover ( If so you received) and be in sanitary condition, clean and free of tears, burns, stains of any kind. A 15% restocking fee of the original price charged may be deducted on returned merchandise or cancelled orders. Customized merchandise that’s cancelled after an order is placed is subject to a 20% cancellation fee. Refunds may only be made if merchandise is in “as-new” condition or “AS-IS” for the returned used furniture. Refunds will be in the same form as that of the original payment and issued only to the individual(s) listed in the invoice, except for cash. If your original payment was a cash payment your original receipt is to be present